Ana Whitfield
OwnerRefunds are up 40% week over week, concentrated in the EU store. Anyone changed the shipping rules?
Marcus Oyelaran
The VAT threshold changed on the 25th. I think we are quoting duty at checkout that customers are then charged again on delivery.
Priya Raman
That matches the support tickets — all of them mention an unexpected charge on arrival.
Ana Whitfield
OwnerRefunds are up 40% week over week, concentrated in the EU store. Anyone changed the shipping rules?
Marcus Oyelaran
The VAT threshold changed on the 25th. I think we are quoting duty at checkout that customers are then charged again on delivery.
Priya Raman
That matches the support tickets — all of them mention an unexpected charge on arrival.
Ana Whitfield
OwnerRefunds are up 40% week over week, concentrated in the EU store. Anyone changed the shipping rules?
Marcus Oyelaran
The VAT threshold changed on the 25th. I think we are quoting duty at checkout that customers are then charged again on delivery.
Priya Raman
That matches the support tickets — all of them mention an unexpected charge on arrival.
Ana Whitfield
OwnerRefunds are up 40% week over week, concentrated in the EU store. Anyone changed the shipping rules?
Marcus Oyelaran
The VAT threshold changed on the 25th. I think we are quoting duty at checkout that customers are then charged again on delivery.
Priya Raman
That matches the support tickets — all of them mention an unexpected charge on arrival.