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Summarise customer interview notes

Prism Pro · 2 messages · 172 tokens

I pasted notes from eight customer calls. What are the main themes?

Prism Pro

Across the eight calls, four themes came up repeatedly:

  • Setup takes too long (6 of 8). "We needed a call with your team before we saw any value."
  • Reporting is the reason they stay (5 of 8). Weekly exports are shared with leadership.
  • Permissions are confusing (4 of 8). Several people asked for a way to preview what a teammate can see.
  • Mobile is an afterthought (3 of 8), mostly from field teams.

The biggest opportunity is the first one. Customers who reach their first report within a day describe the product very differently from those who don't. A guided setup would address it directly.

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